How can I order items?

You can order online. If you have questions about any particular item, contact us by phone or email.

How long does delivery take?

We try our best to deliver goods as soon as possible, usually, it takes between 1-3 weeks, maximum 6 weeks. As all our products come directly from the United States

What about return policy?

We are very sanguine that you will be happy with your ordered purchase. However, if you change your mind within the first few days after ordering, please make sure that you cancel your purchase ASAP (within the first few days) before your order is sent to manufacturers. As most of our products are "made to order".

What cities do you deliver to?

We deliver our products to all cities throughout the United States, UK Mainland, and some European countries.

What about assembling?

Most of our items delivered flat-packed, in order to avoid any damages. You can request assembling from us in zone M 25, for an extra fee. Otherwise, you can get someone to assemble for you near your location.

How different are you from competitors?

We offer FREE delivery, FREE help with interior design (for more info contact our office) and VERY COMPETITIVE PRICES, as our main aim is to provide maximum customer satisfaction.

Shipping Policy

DELIVERY INFORMATION

https://alanmizrahilighting.net/delivery-information

Goods can be delivered throughout the USA, UK Mainland, Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Spain, Switzerland. We aim to deliver your order between 1 - 8 weeks, depending on your order: with sizes over 20'' with fixtures it takes approx - 4 - 8 weeks. less then 18'' takes approx - 2 - 5 weeks. for replacement part takes - 1 - 2 weeks.

If you need an item at specific time and date, please do not hesitate to contact us by email sales@alanmizrahi.net or by phone 214-302-8305, and we will do our best to help you.

FREE DELIVERY takes place at the ground floor outside the building or entrance gates. Customers are required to help the driver off-loading the products from the truck. According to the size and weight of the purchased items, customers are required to have other people to help at the time of delivery (terms and conditions apply).

You will be contacted by the Carrier. We shall use our reasonable endeavors to meet any date – time agreed for delivery. In any event, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

If you would you like to change the delivery address, please contact our customer service 214-302-8305 and we will advise you whether the change(s) can be done and what would be the additional costs.

DELIVERY TO THE FLOOR. When we deliver your order, whether it's a table or a large tv unit you will always have at least 2 men on the job, our delivery guys will remove packaging from your furniture and take it away with them. The cost for the service is £100.

EXTRA DELIVERY CHARGES

The delivery service can only deliver through a ground floor or basement entrance which is close to a road suitable for delivery access. You must tell us when placing your order about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges at small entrances. You should do this in 'delivery instructions', the field provided for this purpose at the checkout.

Extra charges for delivery may in any of the following circumstances: if you change the address where your goods are to be delivered at short notice. If delivery is more costly and/or takes longer that it otherwise would have because of any special factors that you failed to tell us about. If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc.) at the delivery address or because the goods would not fit into the room for which they were intended. If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.